Smart plugs, bulbs, speakers, cameras, alarm clocks and casting devices (Chromecast, AirPlay, Fire TV) can all work on your property's network. How you set them up depends on your property.
At most properties
- Register the device. Find its MAC address (on the device, its box or in its app) and add it in your registration portal under Devices, or send it to us. See What is a MAC address and where do I find it?
- Connect your phone with its real address. Phones need their private Wi-Fi address turned off so your phone and the smart device are both recognized as yours. See My devices are disconnecting frequently or forcing me to log in every time.
- Set it up in the device's app while your phone is on your property's Wi-Fi. Devices that only support 2.4 GHz Wi-Fi work fine; see My device requires a 2.4GHz WiFi connection.
If setup still fails, submit a request with the device's MAC address and the name of the app you're using.
At The Retreat at Tampa and The Mark Athens
For security, devices on the network at these two properties can't see or talk to each other directly. That means smart devices that are set up or controlled from your phone, and casting from your phone to a TV or speaker, won't work over the property's Wi-Fi, even when everything is registered.
The fix is a personal router in your unit:
- Personal routers are allowed. Range extenders, repeaters and mesh add-on units are not.
- Almost any home Wi-Fi router works. Plug its WAN or Internet port into the Ethernet wall jack in your unit.
- Find the router's WAN (wired) MAC address, usually printed on a label on the bottom or back, and register it in your portal or send it to us.
- Connect your phone and your smart devices to your router's Wi-Fi network. They'll be able to find each other there.
Your laptop, phone and other everyday devices can stay on the property's Wi-Fi or join your router's network, whichever you prefer.